Privacy policy
Last updated 1 October 2026Aiva respects your privacy. This policy explains what personal data we collect, how we use it and the choices you have.
Who we are
Aiva is operated from Innovation City Business Center, United Arab Emirates. For any privacy question you can contact us at hello@aiva.ae.
Information we collect
We collect the details you provide when you place an order, create an account or contact us, such as your name, email, phone number, delivery address and measurements. We also collect order history and basic device and browsing data through cookies.
How we use your information
We use your information to process and deliver orders, provide customer support, prevent fraud, improve our website and, where you have agreed, send you news and offers by email, SMS or WhatsApp.
Payments
Payments are processed securely by our payment partners, including card processors, Apple Pay, Tabby and Tamara. We do not store your full card details on our systems.
Sharing your information
We share data only with service providers who help us run our store, such as delivery partners, payment providers and our e-commerce platform. We never sell your personal data.
Cookies
We use cookies to keep your bag and preferences, understand how our site is used and show relevant content. You can manage cookies in your browser settings.
Your rights
You can ask to access, correct or delete your personal data, or withdraw marketing consent at any time by unsubscribing or contacting us. We keep order records only as long as required for accounting and legal purposes.