FAQs

Standard UAE delivery takes 2–4 working days and express arrives the next working day. Custom lengths add 1–2 days for cutting and finishing.

Yes. We ship across the GCC and worldwide. Rates, delivery times and any duties are shown at checkout.

Use Track order with your order number. We also send tracking by email and WhatsApp as soon as your order ships.

Message us within 2 hours on WhatsApp or through Aiva AI and we'll update the length, sleeve or address before cutting starts.

Match your height to an abaya length in the size guide. If you're between two lengths, choose the longer one or add an inch if you wear heels.

Yes. Abayas have a relaxed fit across the body, so you only choose length and sleeve. Shaylas and inners come in one standard size.

Standard sits neatly at the wrist, wide gives more movement, and cuffed is gathered with embroidery at the wrist.

Unworn pieces with tags can be returned within 14 days of delivery. Refunds reach your original payment method within 5–7 days.

Yes. Pieces cut to your length can be exchanged once for another length. They can't be refunded unless faulty.

The free shayla and inner or pants should be returned together with the abaya they came with.

Visa, Mastercard, Apple Pay, Tabby, Tamara and cash on delivery in the UAE.

Choose Tabby or Tamara at checkout to split your order into 4 interest-free payments.

Every abaya includes a matching shayla, plus your choice of an inner or pants.

One offer or discount code can be used per order. Bundle prices on shaylas and inners already include the saving.