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Legal

How we deliver, handle returns, protect your data and run our store.

Last updated 1 October 2026
ShippingThis policy explains how Aiva delivers orders within the UAE, across the GCC and internationally, including timings, costs and responsibilities.
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Last updated 1 October 2026
Returns & refundsWe want you to love what you ordered. This policy sets out how returns, exchanges and refunds work at Aiva.
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Last updated 1 October 2026
Privacy policyAiva respects your privacy. This policy explains what personal data we collect, how we use it and the choices you have.
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Last updated 1 October 2026
Terms of serviceThese terms govern your use of the Aiva website and any purchase you make from us. By placing an order you agree to them.
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Last updated 1 October 2026
Cookie policyThis policy explains how Aiva uses cookies and similar technologies on our website.
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Last updated 1 October 2026
DisclaimerPlease read this disclaimer to understand how our product images and descriptions should be viewed.
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Last updated 1 October 2026
Data deletionYou can ask Aiva to delete the personal data we hold about you at any time. This page explains how.
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